Ruby's AI Receptionist knows your procedures, policies, and live availability, and handles patient conversations in real time — by chat or by phone — 24 hours a day, every day.
The same AI Receptionist handles chat and phone, using the clinic's real availability and its own knowledge base — not a canned FAQ.
No missed calls, no voicemails — every patient inquiry gets answered instantly, day or night, weekends and holidays included.
Patients book or change an appointment in real time, directly inside the conversation — no hand-off to a human required for the routine cases.
Trained on your own services, protocols, and FAQ, so answers are specific to your clinic instead of a generic script.
Anything outside the knowledge base, or a patient who asks for a human, transfers to staff instead of guessing.
Every answer it gives draws on the same booking, requisition, and policy data every other part of Ruby already has — not a chatbot bolted on top. See how every channel connects →