PLATFORM · SMART SCREENS & WAITING ROOM

A waiting room experience patients don't have to ask about

Smart Screens turn Ruby's live queue data into waiting-room displays and walk-in wait estimates for X-ray and other high-volume modalities — so patients stop guessing and staff stop repeating themselves.

Configurable per room Privacy-safe by default Multi-location ready
HOW IT WORKS

The screen shows what the queue actually knows

No manual updates. As patients check in, get called, and finish their study, the display reflects it — per room, per modality.

Bluewater — Room 2 LIVE
X-Ray Now serving #118 Open
X-Ray Waiting · 1 patient ~7 minestimated wait
Ultrasound Waiting · 3 patients ~28 minestimated wait
WHAT'S INCLUDED

Built around the room, not just the queue

Real-time walk-in wait estimates

Ruby estimates wait time for X-ray and other walk-in modalities from the actual queue, not a fixed average, and updates it as patients are called in.

Per-room display configuration

Turn rooms on or off, rename display labels, assign modality icons, and set which days each screen is active — no new hardware, no code.

Privacy-safe by design

Configurable name and wait-time visibility, capped patient rows per screen, and empty-room rules keep displays useful without over-exposing who is waiting.

Consistent across locations

Every clinic gets its own themed display while your team manages the whole network from one configurator.

HOW IT STAYS ACCURATE

If your EHR/RIS is right, the screen is right

Nothing new to configure or maintain

The Smart Screen is a live mirror of your EHR/RIS's Waiting Room page, not a separate system. There's no independent queue to keep updated — staff keep working in your EHR/RIS exactly as they do today, and the screen reflects it automatically.

Two queues, ordered the way staff already expect

X-ray patients display in check-in order; patients booked into other rooms display in scheduled-appointment order — matching how your EHR/RIS's Waiting Room page is already organized.

Three ways a patient leaves the queue, any one of them

Dragging a patient's card to a room in your EHR/RIS, setting their Encounter status to Images Attached, or deleting the encounter all remove them from the Smart Screen immediately and independently — whichever step a workflow already uses is enough.

Average wait time, by location, in real time

For multi-site groups, the screen can show average wait time per location side by side, so it's immediately visible which site is running behind.

WHAT THIS REPLACES

Fewer “how much longer” questions

  • A printed sign with a wait time from three hours ago
  • A front desk answering the same question all day
  • Patients standing at the counter instead of sitting down

Already running at WELL Health & Clear Medical Imaging

Smart Screens ships today across multi-location imaging groups, with per-clinic branding and room setup.

Part of one platform, not a standalone tool.

Every wait estimate shown here is driven by the same check-in and booking data flowing through the rest of Ruby — not a standalone waiting-room display. See how every channel connects →

See Smart Screens on your own floor plan

Walk through a live configuration with your rooms, your modalities, your brand.