BOOKING & CHECK-IN · ARRIVAL

Checked in before they reach the counter

Whether a patient confirms from their phone or taps in at the clinic, check-in updates the same visit record instantly — so front-desk staff see who's arrived without asking.

Remote or in-person Syncs with the queue No app required
~2 min

Saved per patient check-in

QR self check-in cuts the data entry and paperwork staff would otherwise do at the counter, for every patient checked in.

HOW IT WORKS

Two paths in, one visit record out

It doesn't matter which door a patient checks in through — remote or in-person both land in the same place.

Remote Check-In from patient's phone In-Person Check-In kiosk or front desk Visit Record Updated in EHR/RIS
WHAT'S INCLUDED

Arrival, confirmed — either way

Remote check-in from anywhere

A link sent by SMS or email ahead of the appointment lets patients confirm they're coming, update contact and insurance details, and finish any outstanding forms before they leave home.

In-person check-in in seconds

At the clinic, a kiosk or front-desk tap confirms identity and requisition details against the booking already on file — no re-entering information staff already have.

Feeds the queue the moment it happens

A check-in updates the Smart Screens wait estimate immediately, whether the patient checked in from the parking lot or the front desk.

One record, either path

Remote and in-person check-in write to the same visit record in your EHR/RIS, so staff never have to reconcile two versions of who's actually there.

See check-in from both sides of the counter

Walk through the remote link and the in-person tap, back to back.