Ruby's AI Voice Agent picks up every inbound call and makes outbound calls on your behalf — booking, confirming, and rescheduling appointments in natural conversation, live in your EHR/RIS, 24 hours a day.
Every call gets answered by the AI Voice Agent, any hour, without adding staff to the phones.
Patients talk the way they would to a person — the agent understands the request, checks live availability, and completes the booking in the same call.
No hold queue, no voicemail — the AI Voice Agent picks up every call day or night and resolves routine requests immediately, in a natural conversation instead of a phone tree.
Automatically calls patients to confirm upcoming appointments, offer an earlier opening when a slot frees up, and re-engage no-shows — work a front desk would otherwise do one call at a time.
The same rules engine behind outbound booking runs inside the call, so the agent actually completes the request instead of taking a message for staff to action later.
Callers asking about a referral already on file get a real answer, pulled from the same requisition data orchestration already processed — not a transfer to "someone who can check."
Evenings, weekends, and holidays get the same conversational agent as business hours — not an answering machine telling patients to call back tomorrow.
Clinical judgment calls, upset callers, and anything outside the knowledge base transfer to a person — the agent knows what it shouldn't try to resolve alone.
Every call this agent handles updates the same booking record used by online booking, check-in, and the front-desk dashboard — not a separate phone system bolted on the side. See how every channel connects →